Privacy Policy
Last Updated: September 9, 2026
Kemet Dental Clinic (“Kemet Dental Clinic,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information and personal health information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, protect, and manage information obtained through our website, communications, and dental services.
1. Information We May Collect
Depending on how you interact with Kemet Dental Clinic, we may collect information such as:
- Name
- Telephone number
- Email address
- Address
- Date of birth
- Appointment information
- Dental and medical history
- Treatment information and dental records
- Insurance and benefits information
- Billing and payment-related information
- Information submitted through website forms
- Communications between you and our clinic
- Technical website information such as IP address, browser type, device information, cookies, and website usage data
Please do not submit sensitive medical or dental information through a general website contact form unless specifically requested through a secure method provided by the clinic.
2. Personal Health Information
As a dental clinic operating in Ontario, Kemet Dental Clinic handles personal health information in accordance with applicable privacy requirements, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA).
Personal health information may include information relating to your physical or oral health, medical and dental history, treatment, health-care providers, health number, insurance information, and other information contained in your patient record.
3. How We Use Information
We may use personal information and personal health information to:
- Schedule and manage appointments
- Provide dental examinations, diagnoses, treatment, and follow-up care
- Maintain patient records
- Communicate with patients about their care
- Send appointment confirmations and reminders
- Process payments, insurance claims, and benefit information
- Coordinate care with other health-care providers when authorized or permitted by law
- Respond to inquiries submitted through our website
- Improve our website and services
- Maintain the security and operation of our systems
- Meet professional, regulatory, legal, accounting, and record-retention requirements
- Send promotional or informational communications where permitted by law and, where required, with appropriate consent
4. Consent
We collect, use, and disclose personal information and personal health information with consent where consent is required by law.
Consent may be express or implied depending on the circumstances and applicable law.
You may withdraw or limit your consent in certain circumstances, subject to legal, regulatory, professional, contractual, and patient-care requirements.
5. Disclosure of Information
We do not sell patient personal health information.
Information may be disclosed when necessary and permitted by law, including to:
- Dentists, dental hygienists, dental assistants, and authorized clinic personnel involved in your care
- Dental specialists, laboratories, pharmacies, physicians, or other health-care providers involved in providing or assisting with your care
- Insurance companies and benefit providers when authorized or otherwise permitted by law
- Service providers that assist us with technology, communications, scheduling, payment processing, data storage, or clinic operations
- Regulatory authorities, government agencies, courts, law enforcement, or other parties where disclosure is required or permitted by law
We seek to limit disclosures to information reasonably necessary for the applicable purpose.
6. Website Forms and Electronic Communications
Information submitted through our website may be transmitted electronically.
Although we take reasonable steps to protect information, ordinary email and standard website communications may not always be secure. Patients should avoid sending highly sensitive medical, dental, financial, or identification information through unsecured email or general website forms.
Submitting a website inquiry does not establish a dentist-patient relationship.
7. Cookies, Analytics and Third-Party Services
Our website may use cookies and similar technologies to operate the website, understand website usage, improve performance, and support other website functionality.
We may also use third-party services such as website hosting providers, analytics services, embedded maps, advertising platforms, or other technology providers. These providers may collect technical information according to their own privacy practices.
You can control certain cookies through your browser settings and, where available, through the website’s cookie-consent controls.
8. Safeguarding Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and personal health information against unauthorized access, use, disclosure, alteration, loss, or theft.
Access to patient information is restricted to authorized individuals who require access for legitimate purposes.
No electronic system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security of information transmitted electronically.
9. Retention of Information
Personal information and patient records are retained for periods required by applicable laws, professional standards, regulatory requirements, and legitimate operational requirements.
When information is no longer required, we take reasonable measures to securely destroy, delete, or anonymize it as appropriate.
10. Access and Correction
Patients may have the right to request access to their personal health information and to request corrections where information is inaccurate or incomplete, subject to exceptions provided by applicable law.
Requests concerning access to or correction of a patient record should be directed to Kemet Dental Clinic.
11. Marketing Communications
Where required by Canada’s Anti-Spam Legislation (CASL), we will obtain appropriate consent before sending commercial electronic communications.
Marketing communications will include an appropriate method to unsubscribe where required by law.
Appointment reminders, treatment-related communications, and other service communications may be treated differently from promotional communications under applicable law.
12. Children’s Information
Information concerning children and minors is handled in accordance with applicable privacy and health-care laws, including requirements concerning consent and substitute decision-makers where applicable.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Kemet Dental Clinic is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of those services.
14. Privacy Questions and Complaints
Questions, concerns, requests for access or correction, or complaints regarding privacy may be directed to:
Privacy Contact
Kemet Dental Clinic
3870 Eglinton Avenue West
Mississauga, Ontario, Canada
Telephone: 905-607-2300
Email: kemetdentalclinic@outlook.com
If you are not satisfied with our response to a matter concerning personal health information, you may also have the right to contact the Information and Privacy Commissioner of Ontario.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
The most recent version will be posted on this website with the date it was last updated.